“Portal not found” means that the MAG device cannot reach or use the configured portal.
- Open your subscription page in the client area and copy the provided MAG link.
- In the MAG, enter the complete link exactly as shown. Do not invent or remove the final part of the path.
- Check the Internet connection and restart the modem and the MAG.
- Verify that the device MAC Address matches the one associated with the subscription.
- If the problem continues, open a ticket indicating the MAC Address and the error message.
The MAC Address identifies the MAG device: it is not a password. You can find it in the device settings or on the label.
Where to find the MAC Address
Check the label under or on the back of the MAG, or the device settings. The MAC consists of six pairs of letters/numbers, for example 00:1A:79:12:34:56. The example value must not be copied: you must use the one of your MAG.
Also check the Ethernet cable or the Wi-Fi connection. If the portal is correct but does not open, staff can check whether the communicated MAC is associated with the line.
