If the line is not working and you see a black screen, follow these steps:
Check the Internet connection
- Run a speed test on https://fast.com
- Recommended speed: at least 15-20 Mbps stable.
Restart the modem and device
- Turn the modem and TV/Box/Smartphone off and on again.
Check the login details
- Username and password must match exactly those provided (pay attention to uppercase and lowercase letters).
- If you use IPTV Smarters, the correct DNS is http://smarters.noip.network (without spaces or trailing “/”).
For those using MAG
- Check that you have entered correctly the portal link provided at the time of purchase.
Check whether the problem concerns only one channel or all of them
- If the problem is only on some channels, it may be a temporary maintenance issue.
- If nothing works instead, repeat the previous steps.
VPN or alternative DNS
- If you are in Italy, there may be an AGCOM block.
- Follow the guide to change DNS:
ℹ️ https://telegra.ph/GUIDA-CAMBIO-DNS-02-16
- On iPhone/iPad you can install the free 1.1.1.1 app – Faster Internet from the App Store:
ℹ️ https://apps.apple.com/it/app/1-1-1-1-faster-internet/id1423538627
Wait and try again
- In very rare cases the problem may depend on our servers: just wait a few hours and try again.
If after all the checks the problem persists, contact us in chat or ticket:
