If you do not pay the invoice by the due date, the service will be suspended. You do not need to create a new order to restore it.
- Access the customer area and open the invoice to be paid.
- Make the payment using one of the available methods.
- For automatic payments, reactivation is immediate upon confirmation.
- For bank transfer or other payments with a receipt, send the receipt through a ticket: the staff will proceed with reactivation immediately.
Final verification of the payment credit may take up to 72 hours. This is not the waiting time for product reactivation.
To avoid interruptions, pay the invoice before the due date.
How to verify that the reactivation is complete
After payment confirmation, check that the invoice shows Paid and that the service shows Active. Then close and reopen the app. If the invoice is already paid but the service remains suspended, contact us indicating the invoice number: do not pay a second time.
