If you can no longer access the panel, you can reset the password from your customer area. Access to the email associated with your account is required.
- Log in to your customer area and open the reseller or subreseller panel service.
- In the Panel Access section, click Reset password.
- Check your account email, including the Spam or Junk folders.
- Enter the code you received and click Verify and continue.
- Copy the new password shown and keep it in a safe place.
- Open the main panel link and sign in with the panel username and the new password.
The code is valid for 5 minutes. If it does not arrive, you can request another one after 60 seconds with Resend code. Do not share the code: it is used to authorize the operation.
The panel password and the password for the customerportal website are different. Resetting the panel password does not change the customer area password. The backup link should be used only if the main one does not load.
If you still need help
Open a support ticket indicating the device, the app name, and the error message. You may attach a screenshot. Do not send passwords or verification codes.
