Before you start: identify your TV system
Press Home and identify VIDAA, Google TV/Android TV, Fire TV or Roku TV. The Hisense brand alone does not identify compatible apps. If unsure, check Settings → About or the back label and give support the full model number.
Hisense with VIDAA: SmartOne IPTV
SmartOne IPTV supports compatible VIDAA TVs. Store availability depends on model, version and country. Find and test the app before buying a licence. VIDAA is not Android: APK files and Android Downloader codes do not install our Android apps on VIDAA.
- Press Home, open My Apps / App Store and search for SmartOne IPTV. If available, install and open it.
- Note the Tv MAC displayed inside SmartOne. This identifies the app on your TV; do not register it as a MAG device on your subscription.
- On a phone or computer open the official Upload Playlist page below. For the simplest method choose Xtream Playlist, enter Tv MAC, a name such as Galaxy IPTV and your complete subscription M3U link. Select Add Playlist.
- Alternatively choose Xtream Server Info. Enter Tv MAC, Account Name, Server Address, Server Port, Username and Password from your service details. Do not guess the port or use the website URL or MAG link. Ask support if unclear.
- Close and reopen SmartOne on the TV and open your playlist. If you switch between Wi-Fi and Ethernet, check the Tv MAC again.
Open the official Upload Playlist page
Find your details under Client area → My services → your IPTV subscription. Copy the username, password, DNS/Server or full M3U link from that page. These are not your website account credentials.
The SmartOne licence is separate from your IPTV subscription and includes no channels. Check current terms and prices on its official website. The VPN included in our Android apps is not automatically included in SmartOne on VIDAA.
Android TV or Google TV: official Galaxy IPTV apps
Install the app
- Open the Play Store and search for Downloader.
- Install and open Downloader.
- If requested, enable the permission to install apps for Downloader in the device settings. Menu names may vary.
- In Downloader, enter one of the codes below and press GO.
- When the download is complete, choose Install and then Open.
GALAXY FLAVOUR with integrated VPN: 2881200
GALAXY XC IPTV style with integrated VPN: 7746073
Log in
Enter the username and password received at activation. In the XC-style app, if server selection is requested, use Server 1 as provided by this app’s configuration.
Access your customer area → My services → open the subscription. Here you will find the username, password and DNS/Server address to use. These are not the website login credentials.
The VPN is free and included in the official Galaxy IPTV apps for Windows, macOS and Android. To resolve provider access blocks, enable the VPN from the app settings and try again. The VPN does not replace a working Internet connection and does not solve credential errors or device limitations.
If you still need help
Open a support ticket indicating the device, the app name and the error message. You may attach a screenshot. Do not send passwords or verification codes.
TVs with Fire TV
For a Hisense running Fire TV, follow the Amazon Firestick / Fire TV guide, not the VIDAA instructions.
If the app is unavailable or your TV is incompatible
Do not install apps from unknown websites or buy a licence before checking compatibility. For Sony without Android/Google TV, Hisense Roku or another unlisted system, ask support to check the model. A compatible external stick or decoder connected by HDMI runs its own apps independently of the TV system: follow the guide for that external device.
Open a ticket with the TV brand, full model, operating system, app and error message. You may attach a menu photo without passwords or private M3U links.
