The EPG is the guide with the names and times of TV programs. The setup depends on the app used.
If you use Xtream Codes API
- Check the service username, password, and DNS/Server.
- Open the app settings and look for Update EPG or Force EPG update.
- Check that the device date, time, and time zone are correct.
- Close and reopen the app.
If you use an M3U list
The M3U list can work with the EPG, but some apps also require an EPG address in XMLTV format. If the app shows an EPG/TV Guide field, use the link related to your service; if you cannot find it, request it through a ticket.
Not all channels have an available EPG schedule. Do not uninstall the app right away: first try the update, to avoid losing settings and favorites.
Where to find the service data
Access your customer area → My services → open the subscription. Here you will find the username, password, and DNS/Server address to use. These are not the website login credentials.
Access your customer area → My services → open the subscription. Here you will find the username, password, and DNS/Server address to use. These are not the website login credentials.
If you still need help
Open a support ticket indicating the device, the app name, and the error message. You can attach a screenshot. Do not send passwords or verification codes.
