In our service, error 403 indicates that the IP address has been blocked by the security system.
What to do
- Stop viewing on the other devices and make sure you are not exceeding the purchased connections.
- Turn the modem/router off and back on.
- Wait 4–5 minutes and try to access again.
Restarting may assign a new IP, but this does not happen with all providers. If the error persists, send us the public IP so we can verify the block.
How to find the correct IP
- Connect a phone or a computer to the same network as the IPTV device. On the phone, use Wi-Fi, not the mobile network.
- Open WhatIsMyIP and copy the public IPv4 address shown. Do not send a local IP such as 192.168.x.x.
- Open a ticket indicating the public IP, app, device and a screenshot of the error. If you use a VPN on the IPTV device, let us know: the outgoing IP may be different.
Do not share the line and respect the connection limit. Repeated unauthorized use may lead to suspension.
