An older TV may have limited memory or an app that is no longer updated. A list with a lot of content may therefore load slowly or fail to open.
First solution: lighten the list
- In the configurator, select Older device: exclude TV series.
- This option removes all TV series from the list, reducing its size.
- If you already have a subscription, use list customization in the client area or ask us for assistance.
- After the change, update the list in the app.
This option is intended mainly for those who use an app directly on the TV. It does not make an app compatible if the television does not support it.
Alternative: an external device
You can connect a compatible Fire Stick or Android TV box to the TV’s HDMI port. The app runs on the external device, not on the TV’s memory.
If you still need help
Open a support ticket indicating the device, the app name, and the error message. You can attach a screenshot. Do not send passwords or verification codes.
